Shift Schedules: The Ultimate How-To Guide

Shift scheduling, or employee work scheduling, is an integral part of any
business that operates on shift work. Effective scheduling helps businesses
reduce labor costs, boost staff morale, improve efficiency, and much more. But
creating shift schedules can be a challenging and time-consuming process with
many businesses also struggling to track, and even maintain them. The result?
Less than optimal schedules with establishments that are often over- or
understaffed and lacking in customer service, and shrinking margins. But you
don’t need to suffer this fate! In this post, you’ll learn almost everything you
need to know about shift schedules so you can create better schedules, spend
less time scheduling and, ultimately, run a more profitable and successful
business.  

What Is A Shift Schedule?

Shift schedules are a core aspect of modern workforce management that help
manage and improve an organization’s operational efficiency. Shift scheduling,
in turn, involves creating and maintaining these work schedules to better manage
your resources, improve efficiencies, enhance
customer service, and increase profits. Many industries use shift worker schedules or shift
plans to manage workforce operations including restaurants and bars,
hospitality, public service, manufacturing, supply chain, retail, medical, and
more.

What Are the Benefits of Effective Scheduling?

 

  If you choose the right scheduling method and balance the above business
staffing and staff scheduling needs, you’re far more likely to overcome common
scheduling issues and experience the many benefits for your business and
employees:

Business Benefits:

• Reduced labor costs due to optimized staff schedules
• Improved
  customer experience as
  you’re never over or understaffed
• Less time spent creating schedules each week—assuming you’re using the right
  tool
• Fewer staff availability phone calls and texts because staff understand
  their roles
• Improved accountability as staff have a formal schedule they can refer to
  and avoid missed shifts due to miscommunication
• Increased staff engagement. Staff are more receptive to an organized
  scheduling process that works compared to one which lacks structure and
  hinders work/life balance

Employee Benefits:

• Improved morale because employees understand their roles and working hours
  well in advance, and have a schedule that considers their time-off needs
• Effective scheduling supports the staff’s desire for improved productivity.
  And it’s usually achieved by using the right tools and not clunky processes
  that slow you down

Recommended:
Why Balanced Restaurant Staffing & Staff Scheduling Needs Is A
Win-Win

What Are the Keys to Effective Scheduling?

 

 

This is a brief intro to the art of understanding and balancing your
business’ staffing needs with your staff’s scheduling needs. Check out Why Balancing Restaurant Staffing & Staff Scheduling Needs = Win-Win for
a detailed walk through.

Effective scheduling requires more than just choosing the right scheduling
method. When creating a schedule, you need to understand and consider both your
business’ staffing needs and your staff’s individual needs and strike a balance
between the two.

1. Staff Scheduling Needs

Your employee scheduling needs include:

• Having enough advance notice of schedule changes to manage their time
  properly
• An understanding of their job roles, so they are empowered to accomplish
  work tasks
• Control over work-related time-off and availability requests
• Opportunity to swap out or pick up additional shifts on short notice

2. Business Staffing Needs

Your business requirements include:

• The right mix of work shifts (fixed, split, rotating shifts, etc.) to
  improve efficiency
• Having optimal schedules, so you’re never over or understaffed
• The ability to reduce staff turnover rates
• Smart scheduling that easily integrates with your POS to reduce scheduling
  time

How To Choose the Right Scheduling Method

There are four main scheduling methods available:

1. Casual (No Formal Method)
2. Traditional (Pen and Paper)
3. Functional (Spreadsheets)
4. Innovative (Scheduling Software)

 

  These scheduling methods range from the simplest (no formal method) to
more robust scheduling software (online scheduling apps). Each scheduling method
corresponds to a scheduling style: casual, traditional, functional or
innovative. The method you use to schedule dictates your scheduling style. No
one method is better than the other, but each caters to different staff and
scheduling needs (more on that in a bit) and offers different levels of
flexibility and efficiency.  

1. Casual (No Formal Method)

This method is a great option for businesses that don’t need extra help
creating, managing or maintaining work schedules.

Pros:

• No added cost, tools or supplies needed
• Suitable for small staff sizes or businesses with limited hours of operation

Cons:

• Switches and availability requests can get overwhelming
• It’s difficult to scale as your staff increases and scheduling gets more
  complex

Scheduling Style: Casual

This style is about getting the job done using whatever means available—text
messages, phone calls, word of mouth and so on.

2. Traditional (Pen and Paper)

Some businesses create schedules using traditional tools like pen and paper,
notice boards, or whiteboards.

Pros:

• Simple, straightforward way to handle scheduling
• No need to spend time learning purpose-built tools or the nuances of Excel
• Minimal cost spent on scheduling supplies

Cons:

• Manual updates and modifications can be time-consuming
• It’s difficult to optimize for efficiencies and may lead to over- or
  under-staffed shifts
• Very difficult to make swift data-driven business decisions as labor reports
  aren’t readily available and instead you need to manually created them.
• Tracking and managing schedule changes can become tedious, time-consuming,
  and tricky
• Reduced operational agility and flexibility due to manual schedule
  adjustments and in-person staff schedule updates.

Scheduling Style: Traditional

Traditional scheduling is bare-bones and straightforward. Anyone with a pen and
paper and enough determination to get the job done can use this method.

3. Functional (Spreadsheets)

This method is ideal for businesses comfortable creating and managing employee
work schedules using Excel:

Pros:

• Microsoft Office offers work templates to speed up the schedule creation
  process
• You can use formulas to automatically calculate total hours worked
• You’re able to create detailed reports, charts, and tables to inform
  decisions
• Excel is more cost-effective than scheduling software, although you still
  have to pay for a Microsoft Office license
• You can share the latest schedule and communicate schedule changes via email
  instead of waiting for staff to show up in-person

Cons:

• Using Excel may be a step-up from creating schedules with pen and paper, but
  they still require considerable time to create
• Tracking and managing these schedules can be a struggle and is often a
  tedious process. You’re regularly flipping between schedules. And you’re
  never just working in one spreadsheet. There are multiple.
• It’s harder to stay organized and up to date if you have more staff as this
  means there are more shifts to schedule
• If you want any business data, you have to create reports and charts
  yourself

Excel scheduling is prone to error, with lots of manual updating, and having to
consolidate information from emails, phone calls, hand-written notes, text
messages and so on. Restaurant General Manager Cody Hall, former scheduling
manager at Joey’s in Toronto explains how unless you’re rebuilding your schedule
every few weeks you can run into trouble, especially if you have many employees
to schedule:

“Imagine that in week one I build the schedule. Say I have a server named
Austa. Austa usually works days, Mondays to Fridays, 11 to 5. Now, week two,
on her Monday to Friday schedule, Austa books off Thursday and Friday. I take
those two shifts and give them to Simone and Garron. When I go to week three,
and I choose to fold that schedule over, Austa’s Thursday and Friday shift is
missing, and Simone and Aaron have it. Because there are 70 people, I don’t
recognize that Austa always has those shifts. And she’s getting mad because
she’s asking, ‘Where’s my Thursday and Friday Shift?’ And I say, ‘I didn’t
even realize that I didn’t give it to you.’ And that’s where things start
getting tricky and why I would have to rebuild the schedule every two weeks.”
–Cody Hall, General Manager

 

 

Scheduling Style: Functional

Functional scheduling uses technology to modernize traditional scheduling. This
method is preferred by management that understands Excel and has time to build,
modify, and manage spreadsheets.

4. Innovative (Scheduling Software)

 

Scheduling software takes the best parts of spreadsheets and simplifies the
rest

  As technology has advanced, so have shift scheduling tools. Employee
scheduling is now automated; it’s digital; it’s seamless. Managers can create
and manage schedules on the fly from their desktops or mobile devices and
communicate schedule changes instantly without having to call face-to-face
meetings. And it’s all possible with easy-to-use employee scheduling tools.

Pros:

• You save money. For example, if you’re a restaurateur, the right
  restaurant scheduling software
  will help you save $2000/month
• Scheduling software lets you create schedules in less than 30 min
• You spend less time managing schedules and, instead, approve or deny
  availability requests with one tap.
• You’re better equipped to develop optimized work schedules. Say goodbye to
  poor customer service and high labor costs!
• Decision making improves with real-time access to sales and labor reports
• Approving employee requests for time-off is faster and easier than before
• Employees can easily switch shifts with minimal involvement from you
• Easily identify any unassigned shifts
• Communication is fast, seamless, and native via mobile devices

Cons:

• Scheduling software requires a monthly subscription and potential one-time
  POS integration fee
• There will be a slight learning curve to master new software and train staff

Scheduling Style: Innovative

Innovative scheduling uses real-time, always-on Software as a Service platforms
and sophisticated algorithms to automate repetitive scheduling and make smarter
scheduling decisions.

The 9 Big Scheduling Issues To Avoid

 

  Given the many types of shifts to choose from, how do you
find the right type of work schedule
for your business? Unfortunately, there’s no simple answer. It will depend on
several factors like your business type, the kind of staff you hire,
seasonality, and so on. For example, if you’re a restaurateur who owns a 24/7
restaurant, a rotating shift may work best, but if you run a Bistro, a fixed
schedule may be more suitable. Choosing the right schedule can also be a
daunting process if you consider that there are over 500
shift patterns
to choose from. And even once you’ve gone through the painstaking process of
selecting the right schedule, there’s no guarantee it’ll remain optimal. Common
scheduling problems can still occur which threaten to derail your operational
efficiency. Have you experienced any of the nine most-common scheduling issues?
The scheduling issues most commonly reported by restaurant managers and
operators can be goruped into three major areas:

• Insufficient Coverage
• Excessive Turnover
• Logistical Sloppiness

Let’s break them down below.

1. Lack of Availability

Even the most well-considered schedule will occasionally conflict an employee’s
personal availability. If this issue gets out of control, full roster coverage
will become a growing challenge.

2. Over-Staffing

Sending staff home early to manage labor costs may unintentionally sow animosity
in your crew by risking ‘playing favorites’. Staff may lose trust in the
reliability of their schedule, and of the value of their contribution.

3. Margin Cannibalization

The fear of missing out on a nice boost in sales can convince managers to ‘play
it safe’ and over-schedule. This nobel concern wants to protect customer service
levels, but can bloat labor costs beyond what actual sales justify.

4. Staff Shortages

The only thing more frustrating than insufficient shift schedule coverage is not
having enough staff to work the positions and necessary shifts in the first
place, and getting caught short-handed during peak sales seasons.

5. No Call-No Shows

Staff who don’t show up for work without advanced notice have at some point
decided that their job is either no longer worth it, or that the consequences of
not showing up are not worth avoiding. This is bad news all around.

6. Training Too Often

One of the most measurable issues downstream of high staff turnover is the
additional–and often prohibitive–costs associated with training new cohorts of
staff more frequently than your schedule can afford.

7. Bad Customer Service

Under-prepared or untrained staff are prone to taking incorrect orders, punching
them in wrong, or not knowing how to handle complaints. If these core skills are
not covered in training, your customer service will suffer.

8. Poor Communication

Shift swaps,
shift subs, call-in’s and no call-no shows are a part of scheduling life, and
all are made more costly and troublesome by low-quality communication habits,
hasty or unclear announcements, or not enough notice.

9. Labor Law Exceptions

The fines incurred from failed regulatory audits can be costly and even
threatening to the survival of a business, so compliance is a top priority for
businesses affected by changing labor law legislation.

6 Most Common Types of Shift Work Schedules

When creating any work schedule, there are many different types of shift
schedule to choose from. Different industries will prefer different schedule
types. Here are seven of the most commonly used across the board:

Fixed Shift Schedules

 

Fixed shifts remain mostly constant week over week

  This is your basic all-purpose shift schedule type. Fixed shifts consist
of staff working the same number of hours and days each week. For example, if
you run a restaurant, a server or bartender may work Monday through Friday from
8:00am to 4:00pm (every week). This fixed schedule allows staff to bank on a
predictable work schedule.

Split Shift Schedules

 

Split shifts are separated by more than a regular break period

  Employees agree to fill their work hours over two shifts or time slots in
a day. For example, an employee may work from 08:00 to 13:00, take a break for
four hours, and return to work from 17:00 to 21:00. A normal lunchtime break is
not part of a split shift. When including this type of shift in your schedule,
work with your HR department to ensure you’re within the federal labor laws.

Overtime Shift Schedules

 

Overtime shifts should be minimized to keep labor costs down

  Employees work more hours than a typical shift. These can be costly but
are often necessary during emergencies. Take note of hard-working employees who
put in extra hours and may be at risk of burnout. And be sure to check the
overtime laws in your state to ensure you remain within the law.

Rotating Shift Schedules

Staff members switch shifts, usually on a set schedule. For example, employees
on a rotating shift may switch between the day and night shift week-to-week or
month-to-month. Rotating shifts help distribute shifts and hours among all staff
across day and night shifts so that everyone gets a decent amount of hours. Not
all employees will enjoy this flexibility so ensure you assign those who do.

24/7 rotating shift patterns
are common in businesses that operate around the clock and can get complicated
fast.

On-Call Shifts

An employee is available to work on demand, at any time. For example, if someone
misses a fixed shift due to a family emergency, the employee in waiting will be
contacted to take this shift. Compensation is higher due to the urgency and
importance of this shift and because employees never really has any time off.
The burdensome nature of this shift means they’re often rotated among staff.

No-Schedule Shifts

Despite the name, these shifts are actually scheduled. Managers will schedule
these shifts on an ad-hoc basis to fill any gaps in the schedule. There’s no
specific regularity in the scheduling, with an employee, for example, receiving
certain types of shifts the one week, followed by something entirely different
the next.

For a deeper dive into the 7 big
work schedule types to consider
when trying to balance your restaurant’s and staff’s needs, check out our
feature on How to Find the Right Type of Work Schedule For Your Restaurant.

Building An Effective Employee Schedule In 9 Steps

Now that you understand what effective scheduling entails, you’re likely
wondering: “So how exactly do I schedule employees effectively?” We’re glad you
asked. Here’s an easy 9-step process to follow:  

 

Step 1: Create Work Production Standards

Calculate how much work an employee with a particular job role needs to complete
within a certain time (number of hours). How you choose to measure the amount of
work will depend on your business. If you’re a restaurateur, for example, you
may look at how many covers a server can do within a certain time. Don’t forget
to detail the job role of every employee. Again using the restaurant example,
you may look at prep, closing, and cleaning tasks. Repeat this process for each
shift employee across your entire organization. (This step is for new managers or businesses, and only needs to be done
once.)

Step 2: Analyze the Current Activity

Analyze your current activity levels to determine the right amount of staff to
schedule. You may be tempted to use your intuition when scheduling. But,
intuition can be wrong and lead to over or understaffing. Instead, analyze sales
and labor reports or use the right employee scheduling software to do this
automatically.

Step 3: Forecast Your Activity Levels

Use the previous data to forecast future activity levels. Identify peak and slow
times during each day, each week of the month, and each month of the year.
Knowing, for example, that Labor Day weekend is always 3x as busy as the average
weekend, you can plan for it and ensure you have 3x the average staff to service
the additional demand.

Step 4: Ascertain How Many Employees You Need

Calculate the exact number of employees you need by dividing the production
standards by the number of customers. For example, if a server in a restaurant
can complete 30 covers in an 8-hour shift and you estimate there will be 150
covers (the level of activity you plotted), then you likely need five servers.
 

 

Step 5: Consider Employee Scheduling Needs

It’s now time to also factor in your employees’ scheduling needs such as the
desire for flexibility and even the desired rotation. Don’t forget to account
for possible absenteeism and consult with the necessary experts about legal
considerations, especially for overtime.

Step 6: Choose Your Scheduling Method

Start creating the schedule using any of the methods listed above, bearing in
mind that some methods will save you more time and money and help you better
optimize schedules.

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Step 7: Get Approval From Top Management

Once you’ve created the schedule, don’t forget to get approval from top
management if you need to. Together, evaluate the schedule based on your labor
costs, employee and business needs or any other criteria you deem acceptable.

Step 8: Share the Schedule to Staff

Distribute the schedule to employees so that they remain accountable and
understand what’s expected of them. You can send the schedule via email if
you’re using Excel or check that employees have checked the notice board.
Alternatively, use a scheduling app that lets you share your schedule via mobile
and easily communicate schedule changes without the need for in-person meetings.

Step 9: Regularly Review Your Schedule

You work really only begins after you’ve created your first schedule. You now
have to manage, track, and regularly change your schedule to ensure it remains
optimized. Periodically review schedules and your scheduling process to discover
problems and to find solutions to optimize the entire process.

KISS (keep it simple stupid!) your scheduling problems goodby with our even
more detailed walk-through:

9 Steps On How to Schedule Employees Effectively

Making Better Shift Work Schedules

In this post, we covered almost everything you need to know about how to make
amazing shift schedules. Whether monthly or weekly, 8 hour or 12 hour shifts,
our goal is to help you create and better manage your work schedules, whatever
your business needs. As you saw, shift scheduling is a vital part of any
business. You also learned how masterful scheduling reduces labor costs,
improves customer service, boosts team morale, and saves you heaps of time. But,
as you know and likely already discovered, reaching mastery isn’t easy. With all
shift types and even more shift patterns to choose from when creating a
schedule—not to mention the struggle of managing and updating these schedules
once created—achieving mastery can feel like a pipe dream. But it doesn’t have
to be. You just need to:

• Choose the right scheduling method for your business
• Concentrate on the keys to effective scheduling
• Follow a step-by-step process when creating your shift schedules and
• Continuously review and adjust your schedules