Hiring a great kitchen manager can transform your BOH operations with outstanding culinary and leadership skills. But how do you find the right person? Asking the appropriate kitchen manager interview questions can reveal whether a candidate has the experience, skills, and abilities that your restaurant needs.
Let’s dive into our list of essential questions to ask kitchen manager candidates so you can find the best person who’ll make your BOH more productive and efficient.
In this article:
-
Can you tell us about your previous experience in restaurant management?
-
How do you stay organized during busy shifts?
-
How do you ensure that your kitchen complies with health and safety standards?
-
Describe a time when you had to manage inventory with a tight budget. How did you ensure nothing was wasted?
-
How do you handle complaints about food quality from customers?
-
Describe a situation where you had to adapt quickly to a change in the menu or a food supply issue.
-
Can you share an example of a time when you had to deal with a crisis in the kitchen?
-
What is one key trait you believe every kitchen manager should have, and why?
-
How would you describe your management style?
-
What strategies do you use to motivate and manage your kitchen staff?
-
How do you handle conflicts between kitchen staff?
-
In what ways do you prioritize tasks in the kitchen to maintain efficiency during peak hours?
-
What do you consider the most challenging part of the kitchen manager role, and how do you handle it?
1. Can you tell us about your previous experience in restaurant management?
A skilled kitchen manager should have a solid track record of managing kitchen staff and overseeing operations. Look for examples in their answers that demonstrate their team management and training skills, as well as their approach to maintaining kitchen standards.
For example, a candidate might share how they implemented a daily checklist for inventory and ingredient freshness, reducing waste. Attention to detail is critical in making sure food quality remains high and that the kitchen meets safety standards every time.
A great answer would also include specific examples of how they handled high-stress situations, such as a sudden equipment failure or a large catering order that came in unexpectedly. The candidate's response should provide a well-rounded picture of their experience in managing a restaurant kitchen.
2. How do you stay organized during busy shifts?
The goal here is to discover if a kitchen manager can keep their team efficient and on track. Organization skills are critical in a busy kitchen, where orders can stack up and every minute counts.
A great answer should show the candidate’s ability to prioritize tasks and maintain kitchen standards, even when the pressure is on. They might describe specific strategies, like setting up a clear mise en place before service.
Having your ingredients ready before the meal rush can let your staff enjoy 100% increase in productivity, and allows them to focus on executing orders efficiently.
Another sign of a strong manager is that they use technology to stay on top of tasks. Tools like 7shifts automate team scheduling, which helps them focus on high-level operations and staff management.
Candidates who leverage technology for restaurant management are more likely to thrive in the fast-paced kitchen environment, which is one of the main challenges of working in a restaurant.
3. How do you ensure that your kitchen complies with health and safety standards?
Food safety not only affects your restaurant’s reputation but, more importantly, it can have serious consequences for your customers' health. In fact, 66% of people don’t want to return to a restaurant with bad food hygiene, while 75% won’t revisit one that was implicated in a food poisoning incident.
A good kitchen manager should take safety and hygiene seriously. They must have a proactive plan to maintain the quality and cleanliness of the kitchen to protect customers and staff.
For example, the FIFO method allows kitchens to rotate inventory and prevent food spoilage. Practicing this keeps ingredients always fresh and minimizes food waste, which can also help cut costs and improve gross margins by around 5%.
It’s also important to understand how the candidate keeps everyone on the team accountable for health standards. They may conduct regular inspections and training on safe food handling.
Good answers to this question will also mention specific tools or techniques the kitchen manager uses. For instance, they might use digital checklists to make sure food storage and cleaning routines are followed daily.
4. Describe a time when you had to manage inventory with a tight budget. How did you ensure nothing was wasted?
When you ask this kitchen manager interview question, you’re digging into their ability to control costs and reduce waste. A great answer should highlight the candidate’s experience along with specific strategies for minimizing food waste and using every ingredient wisely.
60% of food waste comes from ineffective inventory management. Managers who understand this system show a practical approach to keeping inventory under control without sacrificing food quality.
5. How do you handle complaints about food quality from customers?
One of the most common restaurant job interview questions is about how a candidate handles customer complaints. Kitchen managers, in particular, should be able to address the issue with the customer, investigate the root cause, and implement measures to prevent similar problems.
The candidate may share that they listened to the customer first to understand the issue fully. Listening sincerely to the diner allows them to take the right steps to solve the problem, whether that’s offering a replacement dish, a refund, or an apology.
70% of restaurant customers visit your establishment just once. Your kitchen manager should know the importance of putting their best foot forward in every interaction, even if it’s not a positive one.
Look for answers that show the candidate’s commitment to keeping the kitchen’s quality high while valuing customer input. Managers who use customer complaints as learning tools maintain better food standards and also create an atmosphere where the team takes pride in their work.
6. Describe a situation where you had to adapt quickly to a change in the menu or a food supply issue.
Supply issues or sudden menu changes can happen in the kitchen frequently, and the best managers can handle these challenges without impacting food quality or service speed.
For example, a skilled kitchen manager might explain how they noticed a key ingredient wasn’t delivered before a busy dinner rush. Instead of panicking, they quickly checked the available inventory and adjusted the menu.
Being adaptable is an important trait for kitchen managers. 96% of restaurant operators admitted to experiencing supply delays or shortages regularly, which means your kitchen manager should have a plan to adapt the menu and find substitutes quickly.
A manager who knows how to handle these situations can prepare your kitchen for any challenge. Team communication is also key.
7. Can you share an example of a time when you had to deal with a crisis in the kitchen?
You want a manager who can keep your team calm and focused under pressure to solve problems in the kitchen. A strong answer should detail a specific crisis, such as a sudden equipment failure or a team shortage during peak hours.
For example, the kitchen’s main oven might have broken down mid-shift, leaving staff unable to prepare a large part of the menu. An experienced kitchen manager would respond quickly, such as by reorganizing the workflow to use other appliances or adjusting the menu to offer dishes that didn’t require the oven.
8. What is one key trait you believe every kitchen manager should have, and why?
Asking this question can reveal if a candidate’s perspective aligns with your restaurant’s values and goals. Resilience and flexibility are common answers, which makes sense given the high-stress environment they’re working in. They must be able to handle the pressure without losing focus.
Attention to detail is another valuable trait. In a busy kitchen, small mistakes can lead to wasted ingredients and lower food quality. A great kitchen manager catches these issues before they reach customers.
The right answer depends largely on your restaurant’s needs. Regardless of the specific trait you’re looking for, the candidate should be able to talk about why they think managers must have that particular quality.
A thoughtful response shows their understanding of the role and their commitment to being an effective leader in the kitchen.
9. How would you describe your management style?
After asking about the top trait they think a manager should have, you can also have them discuss their management style. They may have more of a collaborative approach, where they lead by example and work alongside their team.
Managers with this management style often step in during busy times to get the job done, which can significantly boost restaurant employee engagement. “The best leaders are ready to dive into the thick of it with everyone else,” says Kwini Reed, owner of Poppy & Seed in Anaheim, CA.
Another common approach is coaching, where the manager focuses on training as a big part of their role. These managers provide regular feedback and encourage team members to develop new skills.
Some kitchen managers may describe their style as structured. With this approach, they focus more on organization and setting clear standards.
Checklists and mise en place are favorites of managers with this style, as these tools help maintain consistency and efficiency. Just like the top trait, the right management style depends on the kitchen’s needs, and the candidate should be able to explain how their approach can help your restaurant.
10. What strategies do you use to motivate and manage your kitchen staff?
Aside from the operational end, kitchen managers must also be proficient in the human aspect of the kitchen. Asking this question will give you an idea of how the candidate can build a productive and positive work environment.
They may likely mention team recognition as a key kitchen management strategy. Something simple as applauding their efforts during daily check-ins can go a long way in boosting morale.
69% of employees say they would work harder if their efforts were recognized, so small incentives like this can lead to huge improvements in performance.
Acting like a mentor is another effective strategy. They may describe how they take the time to train staff, provide feedback, and help them develop new skills. This approach can build a strong, capable team that takes pride in their work.
Additionally, the best managers set a good example by working alongside the team during busy periods. When team members see the manager actively helping during rush hours, they can trust that their manager has their back and is committed to the team's success.
11. How do you handle conflicts between kitchen staff?
The kitchen heat, literally and figuratively, can sometimes lead to tensions and conflicts between staff. You want a manager who can quickly and calmly mediate and keep the team focused on the tasks that need to be done.
The candidate should explain what they usually do during these situations. Good managers also focus on clear communication.
If two team members have different ideas about how ingredients should be prepared, a kitchen manager might bring them together to discuss the standards everyone should follow. As they remind the team of shared goals and standards, they keep everyone focused on delivering consistent, high-quality food.
They may also have a discussion with the team on how each person’s actions impact everyone and how teamwork is crucial for them to deliver great dining experiences. The best managers know how to resolve conflicts positively and keep the team united on their shared purpose.
12. In what ways do you prioritize tasks in the kitchen to maintain efficiency during peak hours?
This question provides insight into how well a manager works under pressure. By giving you a breakdown of their thought process, you can check whether the candidate has what it takes to keep the kitchen running smoothly, even during the busiest times.
A top kitchen manager will likely mention preparation as a key strategy. They may explain how they implemented a pre-service checklist to confirm that ingredients are stocked and tools are ready.
Delegation is another important strategy. The manager you want should take the time to understand their team members’ strengths and assign specific roles to the right person.
13. What do you consider the most challenging part of the kitchen manager role, and how do you handle it?
This interview question can help reveal if the candidate has strategies to tackle key challenges they’ll face in your restaurant’s kitchen. For many managers, handling conflicts between team members is a key challenge.
Minor disagreements can quickly disrupt the workflow, so the ideal candidate should describe how they resolve issues before they escalate.
Some kitchen managers also find it challenging to balance administrative duties with hands-on work in the kitchen. The best candidates will discuss strategies like time management and prioritization to handle both aspects of the role effectively.
Find the best candidate with the right kitchen manager interview questions
The right kitchen manager brings the right combination of experience and skills to your kitchen. They can keep your team motivated and customers satisfied, even when the kitchen is at its busiest. Make sure to ask detailed interview questions so you can get a good idea of their potential impact on your restaurant.
Once you find the best candidate, equip them with 7shifts to automate scheduling and make team communication and reporting easier. 7shifts can help your kitchen manager focus on leading the team without neglecting the administrative tasks that come with the role.
Simple to set up, easy to use. Give your restaurant the team management tools they need to be successful. Start your free trial today.
Start free trial
No credit card required
Vahag Aydinyan
Hello! I am Vahag, Content Marketing Manager at 7shifts. I am writing about content marketing, marketing trends, tips on restaurant marketing and more.