Serving
What's
Next

Ron HsuChef/Owner, Lazy Betty, Humble PieKelly PhillipsFounder, Destination Unknown Restaurants

The restaurant industry is at a crossroads.

In 2023, restaurants continue to face challenges in how they operate: notoriously tight margins, high staff turnover, old views on pay, and a culture that has made the news (not often in a good way). The industry is ripe for change, but how?

We're spotlighting people and places working towards a new, sustainable way of operating.

Black and white image with sign that says Take Away

Fair Wages and Equity

Industry teams need more stability and liveable wages. By identifying ways to bridge the pay disparity gap, restaurants can create a team-centric environment where employees feel supported.

Retention and Career Growth

Let’s create an industry that grows from within. By unlocking career growth through training and resources, restaurants can create a workplace that thrives and creates long-term paths for team members.

Embracing Technology

Technology builds more reliable processes, adds efficiency to day-to-day tasks, and modernizes the way that teams operate. Restaurants using technology in a mindful way see it as a competitive advantage for retention, operations, and margins.

Be Informed

Content specially designed to advance your way of thinking.

The Changemakers

The names and faces here don't just serve up delicious meals and great experiences. They're moving the industry forward. Find out how they are Serving What's Next.

Ron Hsu

Chef/Owner: Lazy Betty, Humble Pie

Champion of fair wages, equality and great food. James Beard nominated Atlanta restaurateur Ron Hsu envisions an industry where the workforce doesn't rely on the goodwill of customers and strives for changes to the way things have always been done.

Kelly Phillips

Founder: Destination Unknown Restaurants

As the Founder and hospitality director of Destination Unknown Restaurants in Washington, DC, Kelly Phillips envisions a new way forward for the industry that puts the team at the forefront. This vision was what named her one of Washington Business Journal’s 40 Under 40.

Events

Feed your knowledge

We've partnered with experts to deliver sessions covering everything from team mental health, wage equality, career growth, and more. They're answering your questions and providing actionable takeaways you can use in your operations.

The ultimate event to enhance team equity & performance with tip sharing

Enhancing Team Equity and Performance with Tip Sharing

Looking to increase equity among your staff? Andrea of RAISE is joining us to cover all things tip pooling and answer your questions.

The ultimate guide to positioning, up-skilling, and performing in your next role.

Your Promotion Pathway

Join Justin Khanna for the ultimate guide to positioning, up-skilling, and performing in your next role.

Event: March 15, 11am CST. Four people posing for a photo inside a restaurant

Restaurant Roundtable: Putting Your Team First

Learn how operators are tackling the challenges that come with staffing and retaining, and the lessons they’ve learned along the way.

Watch now

Event: March 20th 2pm CST. Employee and manager chatting

Serving What's Next Series: Lasting Impressions

Join our guest panelists for a live discussion on the importance of hiring and onboarding your employees to create lasting impressions using 7shifts.

Watch Now

Event: March 21th 2pm EST. Image of mobile phone displaying employees work schedule.

Serving What's Next Series: Scheduling to Paying

Join our panelists as they share their tips for scheduling, labor forecasting, and structuring payroll.

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Event: April 4, 1pm EST. Image of Justin Khanna

1% Better Everyday with Justin Khanna

Learn how to identify and implement changes to get 1% better every day.

Watch now

Event: March 21th 2pm EST. Restaurant employees preparing food.

Serving What's Next Series: Emphasizing Culture

Our panelists will discuss how to build a strong and positive company culture that aligns with your business goals and inspires your team to deliver exceptional service to your customers.

Watch Now

A scholarship to inspire the next generation of restaurant leaders

The 7shifts scholarship contest awards one culinary and one hospitality student each with $2,000 towards their education. Because the future of the restaurant industry needs a solid foundation — and nothing helps set you up for success like the right skills.

* Contest submissions are now closed.

View submissions

Smiling restaurnat mployee handing a customer an iced coffee beverage

Our Non-Profit Partners

We've partnered with three incredible organizations supporting change in the industry. They're moving the needle on workers' mental health, wellness, and old perceptions of pay and wage equity in the industry.

Raise

Advocates for fair wages and increased racial & gender equity through hiring, training, and promotional practices.

Learn more

Not 9 to 5

A global leader in mental health advocacy for the hospitality sector.

Learn more

CHOW

A place for restaurant staff to feel supported, heard, and appreciated.

Learn more

Make the change
with 7shifts

Ready to serve up a new future for your restaurant? You need a partner that gets it. That's where 7shifts comes in. From hiring to training, scheduling, and retaining, we cover it all.

Give your restaurant the tools to build high performing teams, save money, and spend more time serving customers. Serve what's next with an easy-to-use team management platform.

Start free trial