Staffing How to Train Your Staff for Better Customer Loyalty Did you know your staff can help nurture customer relationships to create loyalty that sticks? Loyalty programs are a great way to reward star customers for their repeat business, but you need your
Operations Self-Order Technology and The Customer Experience Is it too bold to say that self-ordering technology is the next frontier of hospitality? We’ll argue it’s right on the money. In a study of more than 1,000 American